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Frequently Asked Questions

Product & Stock

How do I care for my rattan products?

Who made my products?

How are my products made?

Returns & Refunds

My item arrived damaged or it is not what I ordered. What can I do?

What is your retun policy?

When will I get my refund?

Can I exchange my order instead of returning it?

Customs, Duties & Fees

Custom or international fees to pay?


Where is my order?

What forms of payments are available?

Can I cancel or change my order?

Can I place an order on an out-of-stock item?

How do I track my order?


How much wil shipping cost?

What shipping couriers do you use?

When will my package arrive?

Do you have shipping restrictions?

What are the lead times of the shipping?

Can I expedite my order?

Terms & Condition

Where can I find your Terms & Conditions?

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