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Frequently Asked Questions
Product & Stock
How do I care for my rattan products?
Who made my products?
How are my products made?
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Returns & Refunds
My item arrived damaged or it is not what I ordered. What can I do?
What is your retun policy?
When will I get my refund?
Can I exchange my order instead of returning it?
Customs, Duties & Fees
Custom or international fees to pay?
Orders
Where is my order?
What forms of payments are available?
Can I cancel or change my order?
Can I place an order on an out-of-stock item?
How do I track my order?
Shipping
How much wil shipping cost?
What shipping couriers do you use?
When will my package arrive?
Do you have shipping restrictions?
What are the lead times of the shipping?
Can I expedite my order?
Terms & Condition
Where can I find your Terms & Conditions?
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